Latest Episodes
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Episode 11 - Content Development Myths
In this episode, part 2 of our informal trilogy on Customer Education instructional design, we discuss a few failed hypotheses around content development. These...
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Episode 10 - Discovery and Knowledge Gathering
In this episode we explore how we, as Customer Educators tackle the source of the river of knowledge. How does one approach discovery and...
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Episode 9 - Virtual Instructor-Led Training
In this episode we explore the assertion, “The best way to start developing your Customer Education program is to leverage Virtual Instructor-Led training.” Why...
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Episode 8 - Skills for Customer Education Leaders
What are the key customer education leadership skills you need? Join Adam and Dave as they dive into three great skillsets, each one of...
Episode 8 – Skills for Customer Education Leaders
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Episode 7 - Skilljar Connect Recap - Content Effectiveness
Skilljar Connect 2018 In this episode of CELab, Adam shares his experiences from Skilljar Connect, hosted in Seattle on November 14 and 15, 2018. ...