CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

December 11, 2025 01:19:54
CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX

CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX

What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay - a...

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November 21, 2025 01:14:48
CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

Are you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman, CEO...

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November 12, 2025 00:51:38
CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2

CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2

In the last episode of the CELab podcast, co-host Dave Derington explored the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating...

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October 29, 2025 00:48:24
CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1

CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1

What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave...

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October 13, 2025 01:05:58
CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How  Mediaocean Builds Engagement & Community in Customer Education through Live Engagement

CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Customer Education through Live Engagement

In this episode of the Customer Education Lab, host Dave Derington welcomes Dan Braithwaite, Senior Director of Product Training at Mediaocean, for a deep...

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September 26, 2025 00:51:12
CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

In this episode of CELab, host Dave Derington sits down with April Trask, a leader in partner enablement and enterprise AI at Writer. April...

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