Latest Episodes
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Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through...
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Episode 40 - Skilljar - 2020 Customer Education Benchmarks and Trends Report
In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring...
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Episode 39 - Thought Industries - 2020 State of Customer Training Report
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we...
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Episode 38 - The State of Education Services 2020 - Part 1
In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive...
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Episode 37 - Delightful Learning and Gamification with Daniel Quick
In this episode we feature a fireside chat with Daniel Quick, Head of Customer Education at Asana. How can you really leverage what we’ve...
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Episode 36 - Jonathan Anderson and the Power of UI in Product Adoption
In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface...