Latest Episodes
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CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education
In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI,...
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Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...
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Ep 116 - Treion Muller - The Rise of the Mutant Learner
What is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show...
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Ep 115 - Shellie Grieve - Cohort Learning in Customer Education
In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning...
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Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education
In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti - Global Head of Education and Enablement at Asana. ...
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Ep 113 - Caitlin Wood - Scale Success and the Role of Education
In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success....