CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1

October 29, 2025 00:48:24
CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1
CELab: The Customer Education Lab
CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1

Oct 29 2025 | 00:48:24

/

Show Notes

What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave Derington explores the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-driven customer enablement. Drawing on industry experience and personal insights, Dave examines how the disciplines of Education Services and Customer Education are merging to drive both business outcomes and Customer Success.

Listeners will discover how digital transformation, the subscription economy, and post-pandemic realities have forced learning organizations to adapt at unprecedented speed. Using real-world examples and honest reflection, Dave highlights practical strategies, common pitfalls, and the importance of continual innovation in customer education. Whether you lead a startup or enterprise, this episode arms you with actionable ideas for thriving in the modern era of learning.

Key Highlights:

Other Episodes

Episode 0

August 01, 2019 00:55:10
Episode Cover

Episode 020 - Scalable Onboarding and Education Programs for Customer Success

We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little...

Listen

Episode 0

January 22, 2021 01:00:38
Episode Cover

Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser

Photo by Hans-Peter Gauster on Unsplash One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide”...

Listen

Episode 0

July 18, 2022 00:58:52
Episode Cover

Episode 81 - Courtney Sembler and the Wild, Wild, World of Localization

Customer Education programs grow and mature alongside products and platforms as a software business grows. And, at some point, Localization becomes a hot topic....

Listen