Latest Episodes
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Episode 62 - Debbie Smith - Certification for SaaS Businesses
In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck...
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Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working...
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Episode 60 - Gagne's Nine Events of Instruction
Photo by Adrian Curiel on Unsplash In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from...
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Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
Photo by Eugene Zhyvchik on Unsplash Steve Cornwell is CEO and Founder of Northpass, the LMS that powers learning experiences for some of the...
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Episode 58 - Orchestrated Onboarding with Donna Weber
Photo by Larisa Birta on Unsplash Does Onboarding Matter? That’s what Donna Weber, veteran Customer Education professional and President of Springboard Solutions firmly asserts...
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Episode 57 - Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams
Photo by Drew Beamer on Unsplash Brian Childs, a customer education leader with experience at Moz, TapClicks, and more, has developed a Maturity Model...