Latest Episodes
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Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1
For CELab’s 100th episode, we’ve decided to celebrate by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several...
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Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change
Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business...
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Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education
With this episode, we’re joined by Tiffany Taylor to talk about the overlap between Customer Success and Customer Education. Tiffany leads both the Customer...
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Episode 97 - Customer Education 1997 - Part 3
And finally … our “book club” discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1 and...
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Episode 96 -Customer Education 1997 – Part 2
We’re back for Part 2 (of 3!) of our discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to...
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Episode 95 -Customer Education 1997 - Part 1
The clock is winding back, once again! On a previous episode, we covered Claudia Gaillard Meer’s book on Customer Education from 1984. And now,...