CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

January 29, 2026 01:04:03
CELab Ep 175 - From Click-Paths to Conversations: Roberto Aiello on AI, Localization, and Customer Education

CELab Ep 175 - From Click-Paths to Conversations: Roberto Aiello on AI, Localization, and Customer Education

In this episode of the Customer Education Lab, Adam Avramescu sits down with his Personio teammate and Senior Learning Experience Designer Roberto Aiello for...

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January 15, 2026 01:28:15
CELab - Ep 174 - From Course Library to Learning OS: LearnWorlds and the Future of Customer Education

CELab - Ep 174 - From Course Library to Learning OS: LearnWorlds and the Future of Customer Education

Customer education is outgrowing the idea of “just an LMS.” In this episode, Dave Derington sits down with Mia Čomić, Product Marketing Manager at...

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January 06, 2026 01:00:56
CELab - Ep 173 - From Helldivers 2 to St. Vincent: Surprising Lessons for Customer Education Leaders

CELab - Ep 173 - From Helldivers 2 to St. Vincent: Surprising Lessons for Customer Education Leaders

In this end-of-year special, Adam Avramescu and Dave Derington look back at 2025 through the lens of the things they love most outside of...

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December 19, 2025 01:20:01
CELab - Ep 172 - Bessie Weiss - From PLG Darling to Enterprise Powerhouse: How Webflow Scales Customer Education

CELab - Ep 172 - Bessie Weiss - From PLG Darling to Enterprise Powerhouse: How Webflow Scales Customer Education

In this episode of CELab – The Customer Education Lab, host Adam Avramescu sits down with Bessie Weiss, Senior Director of Customer Education at...

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December 11, 2025 01:19:54
CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX

CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX

What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay - a...

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November 21, 2025 01:14:48
CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

Are you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman, CEO...

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