CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

October 13, 2025 01:05:58
CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How  Mediaocean Builds Engagement & Community in Customer Education through Live Engagement

CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Customer Education through Live Engagement

In this episode of the Customer Education Lab, host Dave Derington welcomes Dan Braithwaite, Senior Director of Product Training at Mediaocean, for a deep...

Listen

September 26, 2025 00:51:12
CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

In this episode of CELab, host Dave Derington sits down with April Trask, a leader in partner enablement and enterprise AI at Writer. April...

Listen

September 12, 2025 01:17:48
CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout

CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout

Launching a customer education program is never easy—especially when you’re racing against the clock. In this episode, CELab’s Dave Derington sits down with Clea...

Listen

0

September 02, 2025 00:52:33
CELab - Ep 164 - Skilljar by Gainsight - Part 1

CELab - Ep 164 - Skilljar by Gainsight - Part 1

In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their...

Listen

August 16, 2025 00:38:30
CELab - Episode 163 - The Great Naming Debate

CELab - Episode 163 - The Great Naming Debate

What do we call what we do? Is it Customer Education, Customer Enablement, Scaled CX, Digital CS, or something else entirely? This episode features...

Listen

August 01, 2025 01:06:10
CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

In this episode of CELab, Eric Mistry joins us for a deep conversation into the evolving landscape of customer education, exploring how AI and...

Listen
Next