Latest Episodes
CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education
In this episode of CELab, we chat with Kevin Dunn, Senior Manager of Customer Education & Community at Airtable, and Adam Avramescu, to dive...
Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"
In this dynamic episode of CELab, Todd Kirk from BrainStorm joins with Dave Derington for a dive deep into the complex world of customer...
Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months
In this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey...
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![Episode 153 - [Feed Drop] CXetera - Should CSMs do training?](https://episodes.castos.com/celabs/images/2001012/c1a-3nmn-257z6jn4cmvv-9wfnb3.png)
Episode 153 - [Feed Drop] CXetera - Should CSMs do training?
This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...
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Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education
In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and...
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX
In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore...