CELab: The Customer Education Lab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad ...more

Latest Episodes

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October 17, 2024 01:02:44
CELab - Ep 142 - Samantha Murray - Boomeranging Back into Customer Ed

CELab - Ep 142 - Samantha Murray - Boomeranging Back into Customer Ed

In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer...

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October 03, 2024 00:50:57
CELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active Listening

CELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active Listening

In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge...

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September 19, 2024 00:47:21
CELab - Ep 140 - Dan Ennis - Bridging the Gap - Collaboration Between Digital Customer Success and Customer Education

CELab - Ep 140 - Dan Ennis - Bridging the Gap - Collaboration Between Digital Customer Success and Customer Education

Adam Avramescu and Dan Ennis discuss the evolving field of digital customer success, emphasizing its focus on leveraging digital-led programs to improve customer outcomes,...

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September 05, 2024 00:50:37
CELab - Ep 139 - Melissa Kruminas @ Docebo - Building Value-Led / Product-Supported Customer Education

CELab - Ep 139 - Melissa Kruminas @ Docebo - Building Value-Led / Product-Supported Customer Education

In the evolving world of business, customer education plays a crucial role in driving success. Yet, creating impactful, scalable programs can be challenging. Traditional...

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August 22, 2024 00:49:14
CELab - Ep 138 - Michele Wiedemer - The Learner-Centered Design Model - Part 2

CELab - Ep 138 - Michele Wiedemer - The Learner-Centered Design Model - Part 2

In business, the need for engaging learning experiences is staggeringly important. Yet the “how” is elusive.  Conventional educational approaches don’t work well.  You can...

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August 08, 2024 00:53:22
Ep 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1

Ep 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1

In business, the need for engaging learning experiences is staggeringly important. Yet the “how” is elusive.  Conventional educational approaches don’t work well.  You can...

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