Latest Episodes
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Episode 65 - Customer Education Hiring and Team Structure - Revisited!
Photo by Tim Mossholder on Unsplash Who should I hire for my customer education team? This isn’t a new question. In fact, we first...
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Episode 64 - The Scale Engine
Photo by Eduardo Buscariolli on Unsplash In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces...
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Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
Photo by Frank Busch on Unsplash A key part of CELab’s role in the Customer Education Community is to keep you updated on the...
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Episode 62 - Debbie Smith - Certification for SaaS Businesses
In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck...
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Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working...
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Episode 60 - Gagne's Nine Events of Instruction
Photo by Adrian Curiel on Unsplash In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from...