CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

November 02, 2023 01:04:01
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education
CELab: The Customer Education Lab
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

Nov 02 2023 | 01:04:01

/

Show Notes

In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI, its early use in the postal service for handwriting detection, and its emergence in computational chemistry. Sourabh highlights how AI is revolutionizing jobs, enhancing creative tasks, and automating mundane tasks. He also discusses the complexity of AI from a customer education perspective, its implications on privacy, data security, and bias, and the need for guardrails in its usage. Practical uses of AI in customer education, its role in capturing and storing knowledge, and the evolution of customer education through AI are also discussed.

Sourabh Bajaj is the co-founder of Uplimit and a former AI researcher at Google. He has extensive experience in computational chemistry and molecular modeling, and has played a significant role in the evolution of AI, particularly in the field of customer education. His work has centered around the transformative powers of AI, exploring its capabilities in automating mundane tasks, enhancing creativity, and improving user journeys. Saurabh is particularly knowledgeable about 'orchestrators', a technology that simplifies tasks and aids in creative direction. His insights shed light on the complexities of AI and the need for proper guidelines in its application. His experiences and expertise have enabled him to offer valuable perspectives on the future of customer education, driven by the power of AI.

About the Show

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

Listen in as we discuss:

Resources:

Sourabh Bajaj

Techsmith

Videate

Docebo

Dave Derington LinkedIn

Adam Avramescu LinkedIn

Other Episodes

Episode 0

June 14, 2024 01:01:18
Episode Cover

Episode 133 - Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education

How do you get from 6th grade science to a role leading Customer Education at Notion? It's a great story that's behind the evolution...

Listen

Episode 0

November 23, 2021 00:53:41
Episode Cover

Episode 69 - Next-Level Instructional Design with Mike Di Gregorio

Photo by Martin Adams on Unsplash We’ve covered Instructional Design 101 topics on CELab before, but what about more advanced techniques? Once you’ve covered...

Listen

Episode 0

November 21, 2019 00:42:34
Episode Cover

Episode 28 - DevLearn 2019 Recap

In this episode, Adam and Dave recap their experiences with DevLearn 2019! For Customer Education Professionals, this is an interesting event to check out,...

Listen