Episode 91 - Customer Education 1984 (Part 1)

December 24, 2022 00:48:06
Episode 91 - Customer Education 1984 (Part 1)
CELab: The Customer Education Lab
Episode 91 - Customer Education 1984 (Part 1)

Dec 24 2022 | 00:48:06

/

Show Notes

Customer Education is, as Dave Derington says, “Both new and not new”.  We review the book, “Customer Education” by Claudia Gaillard Meer and take time at the end of 2022 to reflect upon what has...

Other Episodes

Episode 0

March 27, 2025 01:05:14
Episode Cover

Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we...

Listen

Episode

April 25, 2024 00:50:00
Episode Cover

Episode 130 - Katie Felton on Education Pricing and Packaging

In this episode we welcome Katie Felton - Director of Academies, Global Education Services at Anthology Inc. to continue our exploration into Pricing and...

Listen

Episode 0

May 18, 2020 00:54:38
Episode Cover

Episode 37 - Delightful Learning and Gamification with Daniel Quick

In this episode we feature a fireside chat with Daniel Quick, Head of Customer Education at Asana.  How can you really leverage what we’ve...

Listen