Episode 91 - Customer Education 1984 (Part 1)

December 24, 2022 00:48:06
Episode 91 - Customer Education 1984 (Part 1)
CELab: The Customer Education Lab
Episode 91 - Customer Education 1984 (Part 1)

Dec 24 2022 | 00:48:06

/

Show Notes

Customer Education is, as Dave Derington says, “Both new and not new”.  We review the book, “Customer Education” by Claudia Gaillard Meer and take time at the end of 2022 to reflect upon what has...

Other Episodes

Episode 0

June 16, 2020 00:38:56
Episode Cover

Episode 38 - The State of Education Services 2020 - Part 1

In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020.  We take a deep dive...

Listen

Episode 0

February 28, 2019 00:32:04
Episode Cover

Episode 9 - Virtual Instructor-Led Training

In this episode we explore the assertion, “The best way to start developing your Customer Education program is to leverage Virtual Instructor-Led training.” Why...

Listen

Episode

September 12, 2025 01:17:48
Episode Cover

CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout

Launching a customer education program is never easy—especially when you’re racing against the clock. In this episode, CELab’s Dave Derington sits down with Clea...

Listen