Episode 91 - Customer Education 1984 (Part 1)

December 24, 2022 00:48:06
Episode 91 - Customer Education 1984 (Part 1)
CELab: The Customer Education Lab
Episode 91 - Customer Education 1984 (Part 1)

Dec 24 2022 | 00:48:06

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Show Notes

Customer Education is, as Dave Derington says, “Both new and not new”.  We review the book, “Customer Education” by Claudia Gaillard Meer and take time at the end of 2022 to reflect upon what has...

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