In this episode we're joined by Special Guest - Shannon Howard - as we dive into the Intellum-sponsored study from Forrester: “Driving Business Success Through Customer Education”. This is a refresh of the 2019 report, which is crucial for those in our field to review and absorb. What's changed? Are there new trends?
Highlights? Here are just a few we cover:
Grab your copy of the report and a beverage and listen in to this deep-dive that you won't want to miss.
Missed the 2019 report? You can find it here, and our coverage in Episode 41!
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