CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education

November 15, 2024 01:14:29
CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education
CELab: The Customer Education Lab
CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education

Nov 15 2024 | 01:14:29

/

Show Notes

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain, the Senior Education Alliance Manager at Trimble. The discussion delves into Trimble's innovative approach to digital credentialing, exploring how they are leveraging this strategy to drive customer engagement, build brand equity, and foster a culture of continuous learning.

The guests share insights into the challenges and best practices of implementing a standardized digital credentialing framework across Trimble's diverse business units. They also discuss Trimble's broader efforts to transform their customer education programs, including the introduction of their successful "Learnfest" initiative and the exploration of gamification and hands-on learning experiences. Throughout the conversation, the speakers emphasize the importance of leadership support, the need to prioritize the learner's perspective, and the value of embracing failure as a pathway to innovation.

Key Discussion Points:

Other Episodes

Episode 0

July 27, 2023 00:57:11
Episode Cover

Episode 110 - Navigating the Learning Management Systems Marketplace

In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent...

Listen

Episode 0

January 25, 2024 00:47:39
Episode Cover

Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education

Have you ever considered how an overlooked design choice could shut out a swath of eager learners? Imagine excluding twenty-five percent of adults from...

Listen

Episode

July 18, 2025 00:53:00
Episode Cover

CELab - Episode 161 - From Frustration to Innovation: Transforming Customer Education with Parta

In this episode of CELab, co-host Adam Avramescu and special guest star Beaker Tincher from Personio sit down with Andrew Matsiavin, co-founder of Parta.io,...

Listen