CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education

November 15, 2024 01:14:29
CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education
CELab: The Customer Education Lab
CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education

Nov 15 2024 | 01:14:29

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Show Notes

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain, the Senior Education Alliance Manager at Trimble. The discussion delves into Trimble's innovative approach to digital credentialing, exploring how they are leveraging this strategy to drive customer engagement, build brand equity, and foster a culture of continuous learning.

The guests share insights into the challenges and best practices of implementing a standardized digital credentialing framework across Trimble's diverse business units. They also discuss Trimble's broader efforts to transform their customer education programs, including the introduction of their successful "Learnfest" initiative and the exploration of gamification and hands-on learning experiences. Throughout the conversation, the speakers emphasize the importance of leadership support, the need to prioritize the learner's perspective, and the value of embracing failure as a pathway to innovation.

Key Discussion Points:

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