Photo by Suzanne D. Williams on Unsplash
Are you wondering how to move from K-12 to Customer Education? Or academia to corporate learning? In this episode, we’re diving into how Customer Education professionals get into the business. Many professionals make a move into Customer Education from teaching, K12 or academia. Others move from Customer Success to Customer Education. Today’s guest has actually worked in each of those worlds! So tune in for a discussion with Monica Sindwani from AgentSync.
Monica made the move from teaching to Customer Success and Customer Education. In this episode, she shares tips for teachers and academics making the move into instructional design or corporate learning. We discuss the paradox of transferable skills and how intellectual humility plays a big part in reskilling. And we talk about how programs like Salesforce Trailhead and other credential programs can be a huge asset for anyone looking to move into the technology field.
Episode Links:
Photo by Gabriel Bassino on Unsplash In 2019 we did our first “pause and reflect” style episode over the holidays, which was one of...
The clock is winding back, once again! On a previous episode, we covered Claudia Gaillard Meer’s book on Customer Education from 1984. And now,...
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about...