Episode 73 - Monica Sindwani - Transitioning to Customer Education

January 21, 2022 00:35:30
Episode 73 - Monica Sindwani - Transitioning to Customer Education
CELab: The Customer Education Lab
Episode 73 - Monica Sindwani - Transitioning to Customer Education

Jan 21 2022 | 00:35:30

/

Show Notes

Photo by Suzanne D. Williams on Unsplash

Are you wondering how to move from K-12 to Customer Education? Or academia to corporate learning? In this episode, we’re diving into how Customer Education professionals get into the business. Many professionals make a move into Customer Education from teaching, K12 or academia. Others move from Customer Success to Customer Education. Today’s guest has actually worked in each of those worlds! So tune in for a discussion with Monica Sindwani from AgentSync.

Monica made the move from teaching to Customer Success and Customer Education. In this episode, she shares tips for teachers and academics making the move into instructional design or corporate learning. We discuss the paradox of transferable skills and how intellectual humility plays a big part in reskilling. And we talk about how programs like Salesforce Trailhead and other credential programs can be a huge asset for anyone looking to move into the technology field.

Episode Links:

Pivoting out of Edu Podcast

Other Episodes

Episode 0

April 27, 2020 00:51:48
Episode Cover

Episode 36 - Jonathan Anderson and the Power of UI in Product Adoption

In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface...

Listen

Episode 0

February 19, 2021 01:01:46
Episode Cover

Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

Photo by the blowup on Unsplash Product-focused afterthought! – that’s what most Customer Success clients get wrong about Customer Education according Lincoln Murphy of...

Listen

Episode 0

May 24, 2024 00:42:31
Episode Cover

Episode 131 - Mark Kilens - Education is a Fundamental Pillar of your Go-to-Market

"If you just focus on educating your customers, you're missing a HUGE opportunity!" says Mark Kilens, Co-Founder of HubSpot Academy and Drift, and now...

Listen