In this episode, we talk with Mason Levy – CEO of Swivl about Artificial Intelligence and Machine Learning. Sound scary? Is this the start of Skynet? Absolutely not. Listen in to learn how Artificial Intelligence and Machine Learning – paired with Human Intelligence can help your Customer Education program. Learn more at tryswivl.com!
Photo by Martin Adams on Unsplash We’ve covered Instructional Design 101 topics on CELab before, but what about more advanced techniques? Once you’ve covered...
What can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time to clown around and have a little...
In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes...