This episode is a rebroadcast of an interview hosted by Nikki Engel of Northpass with Adam Avramescu where Adam shares the tale of why you need a Customer Education program. If your company is on the fence about the value of a Customer Education program, make sure you share this episode with them!
Photo by Gabriel Crismariu on Unsplash In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date...
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to...
Every Customer Education team eventually hits the same wall: you build something genuinely good, and it quietly dies behind a portal your customers never...