CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

August 01, 2025 01:06:10
CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry
CELab: The Customer Education Lab
CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

Aug 01 2025 | 01:06:10

/

Show Notes

In this episode of CELab, Eric Mistry joins us for a deep conversation into the evolving landscape of customer education, exploring how AI and automation are reshaping the field. We discuss the critical need for breaking down organizational silos and fostering a true community of practice, where educators, customer success professionals, and marketers collaborate to drive better outcomes for learners and organizations alike.

Eric shares his journey stepping into the role of Customer Education Manager at Smartcat and taking the reins of the influential Customer Education Bi-Weekly Newsletter. Together, Dave and Eric unpack the challenges and opportunities presented by rapid technological change, the importance of data, and the power of community-driven knowledge sharing. Whether you’re a practitioner, leader, or just curious about the future of customer education, this episode is packed with actionable insights and inspiration.

What's in the episode?

If you haven't already become a subscriber, make sure you sign up today!

Other Episodes

Episode 0

October 13, 2020 00:08:26
Episode Cover

Episode 47 - Carla Torgerson Explains Microlearning for Customer Education Professionals

Let’s put Microlearning in focus for Customer Education (Photo by Markus Spiske on Unsplash) In this “mini” episode, we focus on microlearning and share...

Listen

Episode 0

June 06, 2019 00:37:21
Episode Cover

Episode 16 - Data Driven Decision Making for Customer Education

With this episode, we again take a break from our normal format to bring you the second of a two-part presentation that was given...

Listen

Episode

April 05, 2024 01:21:33
Episode Cover

Episode 129 - Mindy Barenblat - So Much Joy in Pricing

How do we price our Customer Education programs? It's a hugely challenging task, even for the experienced - and one that CELab listeners have...

Listen