CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

August 01, 2025 01:06:10
CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry
CELab: The Customer Education Lab
CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

Aug 01 2025 | 01:06:10

/

Show Notes

In this episode of CELab, Eric Mistry joins us for a deep conversation into the evolving landscape of customer education, exploring how AI and automation are reshaping the field. We discuss the critical need for breaking down organizational silos and fostering a true community of practice, where educators, customer success professionals, and marketers collaborate to drive better outcomes for learners and organizations alike.

Eric shares his journey stepping into the role of Customer Education Manager at Smartcat and taking the reins of the influential Customer Education Bi-Weekly Newsletter. Together, Dave and Eric unpack the challenges and opportunities presented by rapid technological change, the importance of data, and the power of community-driven knowledge sharing. Whether you’re a practitioner, leader, or just curious about the future of customer education, this episode is packed with actionable insights and inspiration.

What's in the episode?

If you haven't already become a subscriber, make sure you sign up today!

Other Episodes

Episode 0

September 12, 2019 00:50:37
Episode Cover

Episode 23 - The Myths and Misconceptions of Certification – Part 2

In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to...

Listen

Episode 0

June 14, 2024 01:01:18
Episode Cover

Episode 133 - Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education

How do you get from 6th grade science to a role leading Customer Education at Notion? It's a great story that's behind the evolution...

Listen

Episode 0

May 28, 2021 01:22:22
Episode Cover

Episode 62 - Debbie Smith - Certification for SaaS Businesses

In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck...

Listen