Customer education is outgrowing the idea of “just an LMS.” In this episode, Dave Derington sits down with Mia Čomić, Product Marketing Manager at LearnWorlds, to unpack how the platform is evolving from a traditional course host into a true learning operating system for modern SaaS. Mia shares how her background in Comparative Literature, localization, and academy building shaped her perspective on learning as a continuous product experience—not a one‑off content drop.
We explore how AI is reshaping Customer Education: from speeding up content creation to orchestrating just‑in‑time learning, routing the right learner to the right asset at the right moment. They dig into the 2026 State of AI in Customer Education report, the idea of “structured professional balance” between humans and AI, and why completion rates are no longer enough. If you’re leading Customer Education, CS, or scaled enablement and wondering how to make AI practical (not gimmicky), this episode is for you.
Photo by Larisa Birta on Unsplash Does Onboarding Matter? That’s what Donna Weber, veteran Customer Education professional and President of Springboard Solutions firmly asserts...
In this episode of CELab, co-host Adam Avramescu and special guest star Beaker Tincher from Personio sit down with Andrew Matsiavin, co-founder of Parta.io,...
In this episode, Adam recaps the highlights from CEdMA’s Fall 2018 Conference. If you’re unfamiliar with CEdMA, or the Customer Education Management Association, it...
