CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout

Launching a customer education program is never easy—especially when you’re racing against the clock. In this episode, CELab’s Dave Derington sits down with Clea Mahoney , Head of Customer Education at Rewst, to unpack how her team rolled out Skilljar’s LMS in just 55 days. Clea shares her unconventional journey from instructor-led training to scalable online learning, and how playfulness, experimentation, and a customer-first mindset fueled Rewst’s rapid growth.

Listeners will discover how Clea and her team navigated the challenges of startup life, balanced perfectionism with progress, and leveraged data and AI to drive customer success. Whether you’re building your first customer education program or scaling an established one, this episode is packed with actionable insights, candid stories, and inspiration for every stage of your journey.

Key Topics & Highlights:

• Rapid implementation of Skilljar LMS in just 55 days
• Transitioning from instructor-led to scalable, modular online training
• Building customer education programs in fast-paced startup environments
• Balancing perfectionism with progress: “done is better than perfect”
• Using data and analytics to measure and improve learning outcomes
• Integrating AI and contextual help into customer education platforms
• The importance of soft skills and team culture in Customer Success
• Tailoring education for technical and non-technical audiences
• Advice for launching your first customer education program